Quantum Lock Technology – Privacy Statement
Last Updated: August 1 2025
Quantum Lock Technology (“we,” “our,” “us”) is committed to protecting the privacy and personal information of our clients, partners, and stakeholders. This Privacy Statement explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and the General Data Protection Regulation (GDPR) of the European Union.
1. Scope
This Privacy Statement applies to all personal information we process, whether collected online through our website, applications, and services, or offline through direct business interactions.
2. Collection of Personal Information
We collect only the information necessary to provide our services and fulfill contractual and legal obligations. Examples include:
- Identity Data: Name, title, company, contact details (email, phone, address).
- Technical Data: IP addresses, device information, browser type, log files, and cookies.
- Usage Data: Service usage patterns, preferences, and feedback.
- Financial Data: Billing information, payment records, and transaction history (where applicable).
We do not collect sensitive personal data (such as biometric, health, or political data) unless explicitly required and with clear consent.
3. Purpose of Collection
Personal information is collected for the following purposes:
- To provide, maintain, and improve our services.
- To communicate with clients, including responding to inquiries and support requests.
- To manage billing, payments, and contractual obligations.
- To meet legal, regulatory, or compliance requirements.
- To send service-related updates, with marketing communications sent only with explicit consent.
4. Consent and Lawful Basis
- PIPEDA: We obtain knowledge and consent (implied or express) before collecting, using, or disclosing personal information, except where inappropriate.
- GDPR: Our lawful bases for processing include consent, contractual necessity, legal obligations, and legitimate interests.
Individuals may withdraw consent at any time by contacting us (see Section 11).
5. Data Minimization and Retention
We collect only the information necessary for the stated purposes and retain it only as long as required by law, regulation, or contract. When data is no longer needed, it is securely destroyed or anonymized.
6. Use and Disclosure of Information
Personal information may be shared with:
- Internal Teams: For operational and service delivery purposes.
- Third-Party Service Providers: For hosting, payment processing, IT support, and compliance tools, bound by confidentiality and data protection agreements.
- Regulatory or Legal Authorities: Where required by law or to protect our rights.
We will never sell or rent personal information.
7. International Data Transfers
Where personal information is transferred outside Canada or the EU/EEA, we ensure appropriate safeguards such as contractual clauses, adequacy decisions, or secure transfer mechanisms, in line with PIPEDA and GDPR requirements.
8. Data Security
We employ strict administrative, technical, and physical safeguards, including:
- Encryption of data in transit and at rest.
- Multi-factor authentication and secure access controls.
- Regular audits, monitoring, and penetration testing.
- Incident response protocols aligned with NIST cybersecurity standards.
9. Individual Rights
Under PIPEDA and GDPR, individuals have the right to:
- Access their personal information.
- Request corrections to inaccurate or incomplete data.
- Request deletion (“right to be forgotten”) where applicable.
- Restrict or object to certain types of processing.
- Request portability of their data in a structured format.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada (PIPEDA) or an EU supervisory authority (GDPR).
10. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from minors without parental consent.
11. Contact Us
For questions, concerns, or to exercise your privacy rights, please contact:
Privacy Officer
Quantum Lock Technology
603 Millway Ave #2, Concord, ON L4K 3V1
Email: privacy@qlockit.com
Phone: (855) QLO-CK99
12. Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect legal, technical, or operational changes. The “Last Updated” date at the top will indicate revisions. Significant changes will be communicated directly where required.